1. What Are Cookies?

Cookies are small data files stored on your device to help websites:

• Function properly
• Remember preferences
• Improve user experience
• Analyze usage patterns
• Secure login sessions

Cookies do NOT give us access to your personal files or device.

2. Types of Cookies Used

2.1 Essential Cookies

Required for basic functionality such as platform security, session management, page navigation, and core feature operation. These are mandatory for the Platform to operate.

2.2 Performance & Analytics Cookies

Used to understand access patterns, page performance, error tracking, and loading times. They help improve efficiency but do NOT collect personally sensitive data.

2.3 Functional Cookies

Used to remember preferences such as language, saved details, and UI settings. They make interactions smoother but are optional.

2.4 Third-Party Cookies

Third parties may place cookies for analytics, security, hosting, and communication (e.g., SMS gateways, chatbot engines). Examples include Google Analytics, hosting/CDN providers, chatbot & API tools. VNest does not control third-party cookies and is not liable for their operation or data handling.

3. Why We Use Cookies

Cookies are used to provide core functionality, maintain security, improve performance, diagnose issues, support chatbot features, ensure smoother sessions, and protect platform integrity. We do NOT use cookies for advertising, cross-site tracking, or selling user data.

4. No Guarantee of Cookie Behavior (Zero-Liability Clause)

You acknowledge and agree that VNest does NOT guarantee proper operation of cookies or accuracy of analytics data, and is NOT responsible for issues caused by cookies on your device. VNest holds ZERO liability for browser errors, storage failures, or third-party cookie behavior. Disabling cookies may break parts of the Platform. If cookies malfunction, VNest assumes no responsibility for loss of data or service interruption.

5. Information Collected Through Cookies

Cookies may store session identifiers, device information, browser type, usage patterns, preference settings, and error logs.

Cookies do NOT store sensitive personal data like blood group, medical details, or personal identification numbers. All personal data is governed by the Privacy Policy.

6. Cookie Control – User Responsibility

You may control or disable cookies via browser settings (e.g., Chrome, Firefox, Safari, Edge). If you disable cookies, some features may not work, performance may be affected, and certain services may be unavailable. VNest is not responsible for issues arising from cookie settings.

7. Third-Party Services Disclaimer

Cookies placed by external providers (hosting, analytics, communication APIs) are controlled by those entities. VNest does NOT manage these cookies, guarantee their accuracy, or accept liability for third-party tracking or misuse. Users must review third-party cookie policies independently.

8. Changes to This Policy

VNest may modify, update, or remove cookie usage without notice. Continued use of JeevanSeva after updates constitutes acceptance of the new Cookie Policy.

9. Governing Law

This Cookie Policy is governed by Indian law. Any disputes shall be resolved exclusively in the Courts of Palghar, Maharashtra.

10. Contact Information

For cookie-related questions: support@jeevanseva.in