1. Nature of Contributions

Sarva JeevanSeva Foundation is a non-profit entity dedicated to voluntary blood donation awareness, donor coordination, and rural healthcare camp setups.

All donations made through our payment gateway (via Razorpay or direct bank transfer) are **voluntary contributions** to support our charitable activities. These contributions do not represent payments for goods or commercial services.

2. Tax Deductibility (Section 80G)

All domestic donations are eligible for a **50% tax exemption under Section 80G** of the Income Tax Act, India.

Upon successful payment verification, an official 80G donation receipt will be automatically generated and sent to the email address provided during checkout. Donors must provide a valid Permanent Account Number (PAN) to claim this deduction.

4. Exceptions and Dispute Resolution

We recognize that technical glitches, banking network delays, or accidental double-payments can occur. In these specific circumstances, we will consider refund requests:

• Accidental Double-Billing: If your bank account was debited twice for the same donation request due to a network lag.
• Unauthorized Transactions: If your card or payment account was used fraudulently by a third party.

Refund Criteria & Timelines:

• Requests must be sent via email to support@jeevanseva.in within **7 days** of the transaction date.
• You must provide payment details: Transaction Date, Amount, Payment Gateway ID (Razorpay ID), Sender Name, and Bank Statement screenshot.
• Approved refunds will be processed back to the **original payment source** within **10 to 15 business days**.

5. Cancellation of Monthly Pledges

If you have set up a recurring monthly donation pledge to support JeevanSeva, you can modify or cancel it at any time:

• Log in to your JeevanSeva profile portal and navigate to "Donation Preferences" to cancel the mandate.
• Alternatively, send a cancellation request to support@jeevanseva.in at least **5 business days** before the next scheduled debit date.

Once cancelled, no further amounts will be debited from your card or bank account. Pledges debited prior to cancellation remain non-refundable.