1. Nature of the Platform & Scope of Policy

JeevanSeva is a non-commercial digital platform intended to facilitate voluntary connections between blood donors and recipients and to display publicly available blood bank information. This Privacy Policy explains how personal data is collected, processed, stored, displayed, retained, and shared.

Important clarifications:

• JeevanSeva is not a healthcare provider, blood bank, medical authority, or emergency service.
• The Platform does not verify or validate blood groups, donor eligibility, medical fitness, or any health information.
• All data is either self-declared by users or sourced from publicly available databases.
• VNest Technologies and Platforms Pvt. Ltd. acts as the Data Fiduciary for data processed through the Platform.

2. Types of Data Collected

2.1 User-Provided Information

We may collect information voluntarily submitted by users, including:

• Name
• Contact number
• Blood group (treated as Sensitive Personal Data)
• City or location
• Donor or recipient status
• Purpose of request
• Optional notes or descriptions

All such information is self-declared, unverified, and provided at the user's discretion.

2.2 Automatically Collected Information

The Platform may automatically collect technical and usage data, including:

• IP address
• Device type and identifiers
• Browser type and operating system
• Access timestamps
• Usage analytics
• Log files

2.3 Chatbot Interaction Data

We may store:

• Questions submitted to the chatbot
• System-generated responses
• Any information voluntarily entered during chatbot interactions

Chatbot responses are automated, non-medical, and may be inaccurate or incomplete.

3. Sources of Information

Information displayed or processed on the Platform may originate from:

• User submissions
• Public or government databases
• Third-party systems
• Automated scripts
• AI-based chatbot mechanisms

VNest does not verify the accuracy, completeness, or timeliness of such information.

4. No Guarantee of Data Accuracy

By using the Platform, you expressly acknowledge that:

• Donor details may be incorrect or outdated
• Blood group information may be inaccurate
• Availability of donors or blood banks may change
• Public data sources may contain errors
• Chatbot outputs may be incomplete or incorrect

VNest Technologies and Platforms Pvt. Ltd. assumes zero liability for incorrect, missing, outdated, or misleading data.

Users must independently verify all information with licensed medical professionals or authorised institutions.

5. Legal Basis for Processing – Consent

By submitting any information on the Platform, you provide free, specific, informed, and unambiguous consent for:

• Collection
• Processing
• Storage
• Display
• Sharing (as described in this Policy)

You may withdraw your consent at any time by contacting us, subject to legal and operational obligations.

6. Purpose of Data Collection

Personal data is collected strictly for the following purposes:

• Enabling voluntary communication between donors and recipients
• Displaying relevant listings and information
• Improving platform performance and functionality
• Sending alerts or notifications
• Preventing misuse, fraud, or abuse
• Maintaining audit and system logs

We do not sell, trade, or commercially exploit personal data.

Data is not used for any purpose beyond those stated unless fresh consent is obtained.

7. Use of Data

Your data may be used to:

• Display donor or recipient listings
• Enable communication or alerts
• Improve user experience
• Generate anonymised or aggregated statistics
• Detect and prevent misuse
• Provide automated chatbot responses

Data is never used for medical diagnosis, treatment, or decision-making.

8. Chatbot Disclaimer

Chatbot-generated information:

• Does not constitute medical advice
• May contain inaccuracies or outdated information
• Must not be relied upon for emergencies or treatment

VNest is not liable for actions or decisions taken based on chatbot responses.

9. Data Sharing

We may share personal data only under the following circumstances:

9.1 Between Users

To facilitate voluntary donor–recipient communication.

9.2 Legal or Government Authorities

When required by law, court order, or regulatory directive.

9.3 Technical Service Providers

Including:

• Hosting and cloud providers
• SMS / OTP service providers
• Communication and notification APIs
• Backup and infrastructure services

While such providers are bound by contractual data-protection obligations, VNest is not responsible for breaches occurring at the third-party level.

10. Data Security

We implement reasonable technical and organisational safeguards to protect personal data.

However, users acknowledge that:

• No digital system is completely secure
• Breaches, hacks, or unauthorised access may occur
• External vulnerabilities and force-majeure events exist

VNest assumes no liability for security incidents resulting from third-party failures, user negligence, or external attacks.

11. Data Storage & Retention

Personal data is retained only as long as necessary for:

• Operational requirements
• Legal and regulatory compliance
• Fraud prevention and security

Certain data may be retained after account deletion where legally required or necessary for dispute resolution or compliance.

12. User Rights (DPDP Act, 2023)

In accordance with the Digital Personal Data Protection Act, 2023, users may request:

• Access to personal data
• Correction of inaccurate data
• Deletion of personal data
• Withdrawal of consent
• Appointment of a nominee to exercise rights in case of death or incapacity

Requests must be submitted to: support@jeevanseva.in

VNest reserves the right to deny requests that conflict with legal obligations, security requirements, or fraud prevention.

13. Children's Privacy

The Platform does not knowingly collect personal data from individuals under 18 years of age without verifiable parental or guardian consent.

14. Data Removal & Moderation

VNest may remove, hide, restrict, or modify data:

• For safety or compliance reasons
• Upon reports of misuse or fraud
• Without prior notice

15. No Liability for User Actions

VNest is not responsible for:

• User misconduct or impersonation
• Fake or misleading profiles
• Illegal blood transactions
• Harassment or misuse of contact details
• Incorrect medical usage of information

All liability arising from user actions rests solely with the user.

16. Third-Party Links and Services

The Platform may contain links or integrations to third-party services.

VNest:

• Does not endorse third-party services
• Is not responsible for their content or practices
• Assumes no liability for external platforms

Users access third-party services at their own risk.

17. Data Breach Notification

In the event of a personal data breach, VNest shall:

• Notify the Data Protection Board of India, and
• Inform affected users

as required under applicable law.

18. Changes to this Policy

VNest may update this Privacy Policy at any time.

Continued use of the Platform after updates constitutes acceptance of the revised Policy.

19. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts of Palghar, Maharashtra.

20. Contact Information

For privacy-related queries or rights requests:

📧 support@jeevanseva.in